Payment & Refund

Payments for Silver Shadow Studio services are collected according to the quote confirmed before work begins on silver-shadow.forum.

• Accepted methods are confirmed by email from desk@this site and may include card or local transfer depending on Hong Kong norms.
• Silver Shadow Studio wrote the payment notes for this site separately from other service tracks — confirm fit via desk@this site.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact desk@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Kowloon unless otherwise stated.

Returning visitors can skip the full knitting intake when notes are on file while Tue–Sat 10:00–18:00 remains the reliable window for replies. Country context: Hong Kong Desk near 111 Nathan Road.

Optional knitting upgrades are listed separately before you commit and returning-client notes stay attached to your ticket. Plain English intake — no generator jargon on the ticket.